Return & Refund Policy

At REVELUX, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.

Be returned in the original packaging with all accessories, manuals, and parts included.

Include proof of purchase, such as your order confirmation or receipt.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

Items that have been used, installed, or altered.

Products damaged due to misuse, accidents, or improper installation.

Clearance, final sale, or discontinued items (unless defective).

Gift cards, if applicable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.

A description of the issue.

Clear photos of the item and its packaging.

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect product was sent. If you need an exchange, please contact our customer support team.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, REVELUX will cover the return shipping costs.

For all other returns, customers are responsible for the cost of return shipping unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow our return process